Username and Password
error.
This is a common error usually arising from Outlook Express, or any other
email client, not being configured correctly.
If either the Account Name or Password or both are incorrect in Outlook
Express, you will receive this error. If you do not have this information,
e-mail admin@theopenworld.com and we shall respond with a note regarding your
password.
I cannot send mail.
1. Are you connected to the Internet via your ISP? Access to your ISP's SMTP
server, (smtp.YOURISP.com) to send e-mail from a theopenworld account. For
security reasons (and like most providers) we do not allow outgoing access to
our mail servers.
2. Have you got the SMTP server entered correctly? Check that your SMTP
server for your ISP account is set to your normal ISP account (i.e.
smtp.btinternet.com) or smtp.yourdomain.com or any other IP address. You can
check this by clicking on Tools then Accounts from the menu bar. In the Internet
Accounts box, highlight your theopenworld e-mail account and click the
properties button. Next, click the Servers tab and make sure that Outgoing mail
(SMTP): is set to smtp.YOURISP.net
3. Make sure that the email address which you are sending to is correct
without any spelling errors. Also make sure that you have the correct ending
(co.uk, .com, etc).
4. Make sure that the e-mail address which you are sending from is a valid
theopenworld e-mail address. To check this, click on Tools then Accounts. In the
Internet Accounts box click on the mail tab then double click on your
theopenworld account. This should open the properties box, check the the e-mail
address field has your theopenworld e-mail address correctly entered. If this
box has an incorrect entry, the server will not pass your mail.
NOTE: If you recently installed anti-virus software, this may have caused the
settings in Outlook Express to have changed, you may need correct this by
following the instructions above. If you recently updated your anti-virus
software, this may have updated the anti-virus software settings and could
prevent you from sending or receiving your theopenworld email. Try shutting down
the software to test if this is the cause of the problem, if so then you will
need to reconfigure the software to allow you access to the mail server.
I can not receive mail.
1. Have you got the incoming mail server entered correctly? Check that your
mail server for your theopenworld account is mail.freeola.net and not mail.your
domain name or any other IP address. Why not double check to
be sure. For your particular browser settings, look on the menu.
NOTE: If you recently installed anti-virus software, this may have caused the
settings in mail software to have changed, you may
need correct this by following the instructions above. If you recently updated
your anti-virus software, this may have updated the anti-virus software settings
and could prevent you from sending or receiving your theopenworld email. Try
shutting down the software to test if this is the cause of the problem, if so
then you will need to reconfigure the software to allow you access to the mail
server.
I have a large e-mail(s) and its taking to long to download
Should you be waiting for a large e-mail to download, you can always ask us
to remove the e-mail from your inbox. If we delete it from the server, it
will not be recoverable. But, it will unclog your mail box. To do this click
on "contact us" (to the right) and tell us your user name and password and we
will remove the large e-mail.
I am
receiving a lot of spam (junk e-mail)
Although we have spam filters on all e-mail boxes hosted by us, sometimes
unwanted e-mails do slip through the net. If you are being bombarded by just
e-mail, we recommend you download
Thunderbird. It is a powerful email program with effective spam elimination.
Discover the safe way to stop unwanted viruses and e-mails before they get to
your computer. It is free!
You can download it here:
Thunderbird
