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Receiving your first e-mail

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Now that you've got an email address, you can tell your friends how to get in touch with you, then receive messages from them. This guide tells you how to give out your email address and check your messages.

Relevant to: Windows 95/98/2000/Me/XP, Outlook Express 4/5/6

Introduction

If you want someone to be able to send you email messages, you'll need to let them know your email address. Your email address is the address you chose when you set up your account. Our email addresses are formatted like this: mail@theopenworld.com.

When giving someone your address, whether verbally or in writing, be sure it's exact and complete, including any symbols and punctuation.

The easiest way to give someone your email address is to send them an email. Then, when they reply to it, your address is automatically used.

When people send you email messages, they don't come directly to your PC. They're stored on our mail server (server is basically a fancy name for a big computer that stores stuff) ready for you to pick up. When you tell your email software, Outlook Express, to receive messages, it connects to the server via the Internet and downloads the waiting messages to your computer.

How to check your mail

If you're not already in Outlook Express, open it now (as explained in 'Sending your first email'). To tell Outlook Express to receive messages, click on the Send/Receive button at the top left of the screen.

Connect to the Internet

A box will come up asking you to confirm that you want to connect to the Internet. Click on Connect. If you have more than one connection make sure the correct one is selected in the top box.

Note: If you are already online you will not see this box!

Download your messages

Outlook Express will now connect to our mail server and receive any waiting messages. This will take a few seconds, and you'll see information displayed about what's happening. (Note: if you are already connected to the Internet, your mail will be transferred immediately).

If you've got mail, it'll now be in your Inbox. Click on the word Inbox at the left of the screen, below the grey bar labelled 'Folders'. The large area to the right changes to show what's in your Inbox. There'll be a number of introductory messages relating to your theopenworld account, followed by any actual received messages.

Under the heading ?From? you can see who sent each message. This isn't usually their email address, but the ?real name? they've entered in their email software. Under the heading ?Subject? you can see the title they've given the message.

Open a message

To see what's in a message, click once on it with the left mouse button. The message appears in the area below. To open up the message and read it, double-click it. This pops up a separate window containing the message.

If you can't see the whole message, you can move (or ?scroll?) up and down using the arrows to the right of the text. You can also make the window bigger if you like. Move the pointer onto the diagonal lines at the bottom right of the window, so that it turns into a double-headed arrow. Then click the left mouse button and hold it down while moving the mouse down and to the right. Let go of the button when the window is the size you want.

If the message has arrived in reply to one that you sent earlier, you may see all or part of your own message repeated within it. This is called ?quoting?, and it?s simply to remind you what the reply is referring to. Each line is usually preceded by a chevron like this > to show that it's part of your original message.

Replying to your mail

To reply to the message you're reading, click on the Reply button. This appears at the top of the screen, near the Create Mail button, when you're reading an incoming message. An identical button can also be found within the message window; they both do the same thing.

The details are filled in automatically...

A new message window appears with some parts already filled in. The ?To? box contains the name of the person you're replying to. The ?Subject? box is the same as in the message you're replying to. You can change it if you like.

Type your reply

Left click over the white space at the top of the message (just above where it says "----- Original Message -----". When you have finished typing your reply, click the send button and its sent!


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